Terms of service

Terms of Service

Effective Date: 1 Jan 2026
Business Name: Ruff and Tuff
Country of Operation: South Africa

Welcome to Ruff and Tuff. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read them carefully before using our services.

1. General

Ruff and Tuff is an online retailer specializing in luxury watches. These Terms of Service govern your use of our website and any purchases made through it. If you do not agree with any part of these terms, please do not use our website.

2. Eligibility

By using this website, you confirm that you are at least 18 years of age and legally capable of entering into binding agreements under South African law.

3. Products & Descriptions

  • We make every effort to ensure that product descriptions, images, and specifications are accurate.

  • Minor variations in colour, design, or packaging may occur due to screen displays or manufacturing updates.

  • Ruff and Tuff reserves the right to modify or discontinue products at any time without prior notice.

4. Pricing & Payments

  • All prices are displayed in South African Rand (ZAR).

  • Prices are subject to change without notice.

  • Full payment must be received before orders are processed and shipped.

  • We use secure payment gateways to protect your financial information.

5. Shipping & Delivery

  • Ruff and Tuff offers free, insured delivery anywhere in South Africa.

  • Orders are shipped via our trusted courier partner Aramex.

  • Estimated delivery times range from 3–7 business days, but may extend to 10–15 business days during periods of high demand.

  • We take full responsibility for any loss or damage during delivery and will replace affected items at no additional cost.

6. Returns & Refunds

  • Returns or refund requests must be made within a reasonable period after delivery.

  • Products must be unused, in original condition, and in original packaging.

  • Certain items may not be eligible for return due to hygiene or safety reasons.

  • Refunds, if approved, will be processed using the original payment method.

7. Warranty & Liability

  • Our watches are sold in good faith and are checked for quality before dispatch.

  • Ruff and Tuff shall not be liable for damages arising from misuse, unauthorized repairs, or normal wear and tear.

  • To the maximum extent permitted by South African law, Ruff and Tuff’s liability is limited to the purchase price of the product.

8. Intellectual Property

All content on this website—including images, logos, text, and branding—is the property of Ruff and Tuff and may not be copied, reproduced, or used without prior written permission.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy and South Africa’s POPIA regulations. We are committed to protecting your data and respecting your privacy.

10. User Conduct

You agree not to:

  • Use the website for unlawful purposes

  • Attempt to breach website security

  • Provide false or misleading information

Ruff and Tuff reserves the right to restrict or terminate access if these terms are violated.

11. Changes to Terms

Ruff and Tuff reserves the right to update or modify these Terms of Service at any time. Continued use of the website constitutes acceptance of the revised terms.

12. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

13. Contact Information

For any questions regarding these Terms of Service, please contact us:

📧 Email: info@ruffandtuff.co.za
💬 WhatsApp: 074 992 2747